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	<description>Partager la relation client de demain [cycle 2]</description>
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		<title>Teleperformance : vers la renaissance &#8211; interview avec Virgine Heuzé (Directrice Communication)</title>
		<link>https://urmachtrelationshipmanagement.wordpress.com/2012/02/15/teleperformance-vers-la-renaissance-interview-avec-virgine-heuze-directrice-communication/</link>
		<comments>https://urmachtrelationshipmanagement.wordpress.com/2012/02/15/teleperformance-vers-la-renaissance-interview-avec-virgine-heuze-directrice-communication/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 14:18:19 +0000</pubDate>
		<dc:creator>urmacht</dc:creator>
				<category><![CDATA[call center]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[centre d'appels]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Point de vue]]></category>
		<category><![CDATA[relation client]]></category>
		<category><![CDATA[Teleperformance]]></category>
		<category><![CDATA[Virginie Heuzé]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Centres d'Appels]]></category>
		<category><![CDATA[centres de contacts]]></category>
		<category><![CDATA[direction de la communication]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[Platinium]]></category>
		<category><![CDATA[teleperformance france]]></category>

		<guid isPermaLink="false">http://urmachtrelationshipmanagement.wordpress.com/?p=500</guid>
		<description><![CDATA[Quand j&#8217;ai commencé mon blog sur la relation client, l&#8217;un des premiers sujets sur lequel j&#8217;avais écrit était Teleperformance. A l&#8217;époque, Teleperformance (TP pour les connaisseurs) enchaînait les mauvaises nouvelles en termes d&#8217;image et de business avec en particulier des problèmes importants sur la France. La crise était passée par là et les approches d&#8217;alors (mode [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=urmachtrelationshipmanagement.wordpress.com&amp;blog=22132991&amp;post=500&amp;subd=urmachtrelationshipmanagement&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>Low Cost ou récompensés, vers la fin d&#8217;une ère pour les Services Clients</title>
		<link>https://urmachtrelationshipmanagement.wordpress.com/2012/01/25/low-cost-ou-recompenses-vers-la-fin-dune-ere-pour-les-services-clients/</link>
		<comments>https://urmachtrelationshipmanagement.wordpress.com/2012/01/25/low-cost-ou-recompenses-vers-la-fin-dune-ere-pour-les-services-clients/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 22:03:12 +0000</pubDate>
		<dc:creator>urmacht</dc:creator>
				<category><![CDATA[centre d'appels]]></category>
		<category><![CDATA[Point de vue]]></category>
		<category><![CDATA[prospective]]></category>
		<category><![CDATA[relation client]]></category>
		<category><![CDATA[service client]]></category>
		<category><![CDATA[service consommateur]]></category>
		<category><![CDATA[AFNOR]]></category>
		<category><![CDATA[free mobile]]></category>
		<category><![CDATA[Norme NF]]></category>
		<category><![CDATA[Orange]]></category>
		<category><![CDATA[prix]]></category>
		<category><![CDATA[services clients]]></category>
		<category><![CDATA[TELCO]]></category>

		<guid isPermaLink="false">http://urmachtrelationshipmanagement.wordpress.com/?p=490</guid>
		<description><![CDATA[Où comment le Service Client tel que nous le connaissons doit « mourir » pour mieux « renaître de ses cendres ».  . Ces dernières semaines, l’arrivée de Free Mobile m’a fait réfléchir sur la notion des Services Clients. En effet, parmi les complaintes exprimées par les internautes et une partie de ses concurrents, le « SAV » de Free est [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=urmachtrelationshipmanagement.wordpress.com&amp;blog=22132991&amp;post=490&amp;subd=urmachtrelationshipmanagement&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lazare</media:title>
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			<media:title type="html">Podium</media:title>
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			<media:title type="html">Après la pluie...</media:title>
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		<title>Recrutement pour Centres de Contacts et Services Clients : la vision de Philippe Amiel (www.promel.fr)</title>
		<link>https://urmachtrelationshipmanagement.wordpress.com/2012/01/18/recrutement-pour-centres-de-contacts-et-services-clients-la-vision-de-philippe-amiel-www-promel-fr/</link>
		<comments>https://urmachtrelationshipmanagement.wordpress.com/2012/01/18/recrutement-pour-centres-de-contacts-et-services-clients-la-vision-de-philippe-amiel-www-promel-fr/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 21:37:58 +0000</pubDate>
		<dc:creator>urmacht</dc:creator>
				<category><![CDATA[centre d'appels]]></category>
		<category><![CDATA[Emploi]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Philippe Amiel]]></category>
		<category><![CDATA[prospective]]></category>
		<category><![CDATA[Recrutement]]></category>
		<category><![CDATA[relation client]]></category>
		<category><![CDATA[service client]]></category>
		<category><![CDATA[service consommateur]]></category>
		<category><![CDATA[Social Relation Client]]></category>
		<category><![CDATA[amiel]]></category>
		<category><![CDATA[emploi]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[prestataire]]></category>
		<category><![CDATA[recrutement]]></category>
		<category><![CDATA[services clients]]></category>

		<guid isPermaLink="false">http://urmachtrelationshipmanagement.wordpress.com/?p=472</guid>
		<description><![CDATA[Je vous propose aujourd&#8217;hui de rencontrer, au travers de la restitution d&#8217;une interview, Philippe AMIEL du cabinet de recrutement Promel. Pour certains d&#8217;entre vous, c&#8217;est très certainement un nom qui vous parle car ce cabinet est intervenu, intervient, dans beaucoup de recrutements, tant pour le compte de donneurs d&#8217;ordres que de prestataires. Peut être même [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=urmachtrelationshipmanagement.wordpress.com&amp;blog=22132991&amp;post=472&amp;subd=urmachtrelationshipmanagement&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">urmacht</media:title>
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			<media:title type="html">Philippe Amiel</media:title>
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			<media:title type="html">PROMEL</media:title>
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			<media:title type="html">Rz_100a</media:title>
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			<media:title type="html">Rz_16</media:title>
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		<media:content url="http://urmachtrelationshipmanagement.files.wordpress.com/2011/04/scoop-it.jpeg?w=150" medium="image">
			<media:title type="html">Anywhere, anytime, any device</media:title>
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		<title>Free Mobile : et si la vraie révolution était ailleurs?</title>
		<link>https://urmachtrelationshipmanagement.wordpress.com/2012/01/16/free-mobile-et-si-la-vraie-revolution-etait-ailleurs/</link>
		<comments>https://urmachtrelationshipmanagement.wordpress.com/2012/01/16/free-mobile-et-si-la-vraie-revolution-etait-ailleurs/#comments</comments>
		<pubDate>Mon, 16 Jan 2012 21:23:03 +0000</pubDate>
		<dc:creator>urmacht</dc:creator>
				<category><![CDATA[Free]]></category>
		<category><![CDATA[Free Mobile]]></category>
		<category><![CDATA[Mobilité]]></category>
		<category><![CDATA[prospective]]></category>
		<category><![CDATA[relation client]]></category>
		<category><![CDATA[free mobile]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[mobilité]]></category>

		<guid isPermaLink="false">http://urmachtrelationshipmanagement.wordpress.com/?p=453</guid>
		<description><![CDATA[Qu’apporte Free Mobile aux consommateurs que nous sommes ? Des offres économiquement attractives ? Le moyen de se « venger » d’opérateurs qui auraient profité de l’absence d’un challenger désireux d’en découdre ? C’est déjà une révolution et ce n’est pas le tsunami de commentaires, verbatims qui abreuvent l’ensemble des médias sociaux qui pourront dire le contraire. Néanmoins, et si la [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=urmachtrelationshipmanagement.wordpress.com&amp;blog=22132991&amp;post=453&amp;subd=urmachtrelationshipmanagement&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>https://urmachtrelationshipmanagement.wordpress.com/2012/01/16/free-mobile-et-si-la-vraie-revolution-etait-ailleurs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">urmacht</media:title>
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			<media:title type="html">02684050-photo-logo-free-mobile</media:title>
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			<media:title type="html">Delacroix</media:title>
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		<title>2012 sur URM : ce qui vous attend !</title>
		<link>https://urmachtrelationshipmanagement.wordpress.com/2012/01/16/2012-sur-urm-ce-qui-vous-attend/</link>
		<comments>https://urmachtrelationshipmanagement.wordpress.com/2012/01/16/2012-sur-urm-ce-qui-vous-attend/#comments</comments>
		<pubDate>Mon, 16 Jan 2012 11:03:17 +0000</pubDate>
		<dc:creator>urmacht</dc:creator>
				<category><![CDATA[2012]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[relation client]]></category>

		<guid isPermaLink="false">http://urmachtrelationshipmanagement.wordpress.com/?p=441</guid>
		<description><![CDATA[Parce qu’il faut se fixer des objectifs pour être en mesure de les atteindre, vous trouverez dans cet article les principaux axes que je souhaite voir développer au cours du 1er semestre. . Tout d’abord le cycle « SocialRelationClient #3 » avec ses interviews de Directeurs de la Relation Clients va être maintenu. Je suis également convaincu [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=urmachtrelationshipmanagement.wordpress.com&amp;blog=22132991&amp;post=441&amp;subd=urmachtrelationshipmanagement&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Compas</media:title>
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			<media:title type="html">Ecrire...</media:title>
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